SHIPPING POLICY

At Judith & Claire, we're committed to providing a smooth, transparent, and reliable shipping experience for every customer. Below you'll find everything you need to know about our order processing, shipping times, delivery, and shipping responsibilities.

ORDER PROCESSING

Once your order has been placed, we require approximately 1–3 business days to carefully process and prepare it for shipment.

Orders placed during weekends, public holidays, or busy promotional periods may require slightly longer processing times.

As soon as your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

ESTIMATED DELIVERY TIME

Estimated delivery times are generally between 3–7 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may occasionally be affected by factors outside of our control, including:

• High order volumes
• Customs inspections and clearance procedures
• Shipping carrier delays
• Severe weather conditions
• International transportation disruptions
• Public holidays

During major sales events or promotional periods, delivery times may be slightly longer due to increased demand.

SHIPPING ORIGIN

To provide the best selection and efficient fulfillment, orders are shipped directly from our trusted suppliers and fulfillment partners.

Depending on your country, customs duties, import taxes, or clearance fees may apply. These charges are determined by your local customs authorities and remain the responsibility of the customer.

SHIPPING COSTS

Shipping costs are calculated automatically at checkout based on:

• Delivery destination
• Package weight
• Selected shipping method

Any applicable shipping charges will always be displayed before your payment is completed.

ORDER TRACKING

Once your order has been dispatched, you'll receive an email containing your tracking information.

Please note that tracking updates may take a few business days to appear after shipment, depending on the carrier and destination.

SHIPPING ADDRESS

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

If you notice an error in your shipping address, please contact us within 24 hours of placing your order at: info@judithandclaire.com

While we'll always do our best to help, we cannot guarantee address changes once an order has entered processing.

Judith & Claire cannot be held responsible for orders shipped to incorrectly provided addresses.

DELIVERED PACKAGES

Once the shipping carrier confirms that a package has been successfully delivered to the address provided during checkout, responsibility for the shipment transfers to the customer.

Judith & Claire is not responsible for:

• Lost or stolen packages marked as delivered
• Shipping delays caused by the carrier
• Incorrect addresses provided during checkout
• Customs delays, duties, or import fees

If your package is marked as delivered but cannot be located, we recommend contacting the shipping carrier directly for further assistance.

ORDER DELAYS

Although we always strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

We sincerely appreciate your patience and understanding should this happen.

If your order experiences an unusually long delay, please contact our customer support team and we'll be happy to assist you.

CONTACT US

If you have any questions about shipping or need assistance with your order, we're always happy to help.

Email: info@judithandclaire.com